Privacy Policy

1. Introduction

This Privacy Policy describes how Quality AI Solution collects, uses, stores and protects your personal information. We take your privacy seriously and are committed to protecting your data in compliance with the General Data Protection Law (LGPD - Law 13.709/2018).

2. Information We Collect

We collect the following categories of information:

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process transactions and send notifications
• Personalize your experience
• Analyze usage patterns and optimize features
• Communicate updates, news and offers
• Detect and prevent fraud or suspicious activities
• Comply with legal and regulatory obligations

4. Access Profiles

The system has different access profiles, including internal users, administrators and external auditors.

The access level is defined by the person designated by the organization (Tenant Owner), and credential sharing between users is prohibited.

5. Legal Basis for Processing

We process your personal data based on:

• Contract execution: To provide contracted services
• Consent: When you authorize specific uses
• Legitimate interest: To improve services and prevent fraud
• Legal obligation: To comply with legal and regulatory requirements

6. Information Sharing

We do not sell your personal information. We may share data only with:

• Service providers who assist us (hosting, payments, email)
• Business partners, when you expressly authorize
• Legal authorities, when required by law
• Business successors, in case of merger or acquisition

All third parties are obligated to protect your information in accordance with this policy.

7. Data Security

We implement technical and organizational measures to protect your data:

• Data encryption in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication
• Role-based access controls
• Continuous security monitoring
• Regular backups and disaster recovery
• Security testing and periodic auditing

8. Data Retention

Personal and organizational data will be retained for the time necessary to perform contracted services.

In case of termination of the contractual relationship, data may be retained for a limited period, as provided in the contract, for backup, export or compliance with legal obligations.

After this period, data may be permanently deleted, except when legislation requires retention for a longer period.

9. Your Rights (LGPD)

You have the following rights over your personal data:

• Confirmation and access: Verify if we process your data and request a copy
• Correction: Correct incomplete, inaccurate or outdated data
• Anonymization, blocking or elimination: Request that we anonymize or eliminate unnecessary data
• Portability: Receive your data in structured and readable format
• Elimination: Request deletion of data processed with consent
• Consent revocation: Withdraw authorization at any time
• Opposition: Oppose processing carried out without your consent

To exercise your rights, contact us at info@quality.ai

10. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you logged in between sessions
• Remember your preferences
• Analyze how you use our platform
• Personalize content and improve user experience

You can configure your browser to refuse cookies, but this may affect service functionality.

11. International Transfer

Your data may be stored and processed on servers located outside Brazil. We ensure that all providers comply with adequate data protection standards and we sign appropriate contractual clauses as required by LGPD.

International transfer will observe the requirements of article 33 of LGPD and adequate contractual guarantees for data protection.

12. Children's Privacy

Our service is not directed at minors under 18 years of age. We do not intentionally collect information from minors. If we discover that we have collected data from a minor without parental consent, we will take steps to delete such information.

13. Changes to This Policy

We may update this policy periodically. We will notify about significant changes by email or prominent notice in the system. We recommend reviewing this page regularly to stay informed.

14. Data Protection Officer (DPO)

Our Data Protection Officer is available to clarify doubts about this policy and assist in exercising your rights:

15. National Authority

You can also file complaints with the National Data Protection Authority (ANPD) if you believe your rights have not been adequately respected:

Website: www.gov.br/anpd